Shipping policy
Order Processing
All orders are processed within 72 hours of purchase, including weekends and holidays. You'll receive a confirmation email with tracking as soon as your order leaves our facility.
During launches, sales, or peak periods, processing may take slightly longer. If there's a delay on our end, we'll email you before your estimated ship date — not after.
Shipping Options & Delivery Times
| Method | Delivery time | Cost |
|---|---|---|
| Standard | 5–9 business days | $6.95 — free on orders over $150 |
| Express | 1–2 business days | $19.95 |
Delivery times are counted in business days (Monday–Friday, excluding public holidays) and begin once your order ships, not when it's placed.
Total time from order to doorstep:
- Standard: 72 hours processing + 5–9 business days
- Express: 72 hours processing + 1–2 business days
Tracking Your Order
You'll get a tracking number by email once your order ships. Please allow up to 48 hours for tracking to show movement — carriers often scan packages in bulk, so a tracking number can stay quiet for a day or two before updating.
If your tracking hasn't updated after 5 business days, email us and we'll chase the carrier for you.
Where We Ship
We currently ship to all 50 US states, including Alaska and Hawaii. We do not ship to PO boxes, APO/FPO addresses, or US territories at this time.
We are not shipping internationally yet. Join our email list and you'll be the first to know when we do.
Incorrect Addresses
Please double-check your shipping address at checkout. If an order is returned to us because of an incomplete or incorrect address, we'll reship it once you cover the return shipping cost.
If you spot a mistake, email us within 24 hours of ordering and we'll correct it before the order ships.
Delays Outside Our Control
Once a package is with the carrier, delivery is in their hands. Weather, carrier backlogs, and local disruptions can add time, and these delays don't qualify for a shipping refund. We'll always help you track it down and escalate with the carrier.
Lost, Stolen, or Damaged Packages
Marked delivered but missing? Check with neighbours and around your property first, then contact us within 7 days. We'll open a carrier investigation and take care of you.
Lost in transit? If tracking shows no movement for 10 business days, contact us and we'll send a replacement or issue a full refund.
Arrived damaged? Send us photos of the item and the packaging within 7 days of delivery and we'll ship a replacement free of charge.
Questions
Email support@locara.org and we'll get back to you within 24 hours, Monday to Friday.